DO NOT RENT – BREAKING INTO WINDOWS AT EXTENDED STAY
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Failing Customer Service
Almost every day I get complaints about how bad the customer service is, how bad rooms are, and how rude agents are to guests. When […]
How to Process Reservations using Rewards Points
If you have a guest that comes into the hotel and wants to pay with points at the time of check in and they HAVE […]
How to Process Free Night Vouchers
When a guest presents you with a free night voucher you need to do the following steps:1) Complete your reservation as you normally do2) Select […]
Cell Phone Policy
I have noticed Front Desk Agents speaking on their cell phones while at the front desk. This is very rude to our customers. Limit your […]